FAQ

How can we help you?

Select a topic:

Select a topic

CETAPHIL

What is Cetaphil?

Cetaphil® is a line of skincare products specifically designed and clinically proven to help people take care of their sensitive skin. Cetaphil® believes your skin health is what leads to beautiful, glowing skin, and so we develop all of our products with your skin’s health first and foremost in mind.

What Makes Cetaphil Different?

The Cetaphil® team is dedicated to skin health, not superficial fixes. Our work is based in science and research, and to make sure our products truly take care of your skin, we work closely with dermatologists to develop our cleansers, moisturisers, baby products and sun care solutions. Cetaphil® products are suited to even the most sensitive skin, which is why dermatologists have been recommending us for over 70 years.

Who can use Cetaphil?

Cetaphil® products are designed to be gentle and effective on even the most sensitive skin. This means that whether you have generally normal skin, or have a skin condition such as acne or very dry, itchy skin, Cetaphil® respects your skin and can provide the cleansing, moisturising and protection your skin needs.

We have a wide range of items available, including products made specifically for babies’ skin and hair, as well as skin care items designed with dermatologists to help take care of redness, acne-prone and very dry, itchy skin.

Why are Cetaphil products suited to sensitive skin?

Across its different products, Cetaphil® uses formulas that reinforce the skin’s natural protective barrier. We also design our products to have a pH level that respects the skin’s acid-alkaline balance. We make sure to only use high quality ingredients, and in addition, many of our formulations are fragrance-free and hypoallergenic, making Cetaphil® ideal for daily use even on sensitive skin.

Does Cetaphil test on animals?

No, Cetaphil does not test any of its products on animals.

CETAPHIL GENTLE SKIN CLEANSER

I read that you don’t have to wash Cetaphil Gentle Skin Cleanser off—is this true?

Cetaphil Gentle Skin Cleanser is so gentle that if you choose, you can apply it to your skin and then simply wipe it off with a cotton pad—it’s even more gentle on your skin than water! However, many of our users prefer rinsing off Cetaphil® Gentle Skin Cleanser with water like more traditional cleansers. That’s perfectly fine, too.

Is Cetaphil Gentle Skin Cleanser a liquid soap? Does it produce foam?

No, Cetaphil® Gentle Skin Cleanser is not a liquid soap, and it doesn’t foam like bar soaps or liquid soaps. However, even without the soap suds, Cetaphil® does a great job cleansing your skin of excess oil, dirt and makeup, with a clinically-proven formula that’s both gentle and effective.

Can I use Cetaphil Gentle Skin Cleanser every day?

Yes, you definitely can! A daily skin-care routine is important for maintaining skin health, particularly for those with sensitive skin. And our formula is gentle enough for daily cleansing, morning and night.

I have oily skin. Can I use Cetaphil Gentle Skin Cleanser?

Yes, Cetaphil is suited to all skin types, and effectively removes excess oil, dirt and makeup. If you have especially oily skin, you can also try Cetaphil® Oily Skin Cleanser —it’s formulated for oily and combination skin and removes excess oil without stripping or drying out the skin.

Is Cetaphil Gentle Skin Cleanser a facial wash or a body wash?

Cetaphil® Gentle Skin Cleanser is designed to be gentle enough for daily facial cleansing, but can also be used in the shower as a gentle and effective body cleanser.

Does Cetaphil Gentle Skin Cleanser effectively remove makeup?

Yes, while Cetaphil® Gentle Skin Cleanser has a clinically-proven gentle formula, it is effective at removing excess oil, dirt and makeup.

I heard that Cetaphil Gentle Skin Cleanser contains parabens. Aren’t parabens harmful?

Parabens are the most widely used preservatives in cosmetic products. The FDA and other health authority bodies worldwide assess that at present, there is no safety reason for consumers to be concerned about the use of cosmetics containing parabens. However, all of our Cetaphil® Baby products, Cetaphil® Restoraderm™, Cetaphil® DermaControl™ and Cetaphil® Sun products in our range are paraben-free.

BUYING CETAPHIL

Where can I buy Cetaphil?

You can find Cetaphil® products in the skin care aisle of your favorite retailers, such as Clicks and Dis-Chem as well as other leading pharmacies countrywide. For a more complete list of places where you can find Cetaphil, visit our Where to Buy Page.

I noticed a Buy Now button on your website. How does this work?

When you click on the Buy Now button on one of our product pages, a pop-up will appear on your screen showing you product listings across different online retailers. When you click on any of these listings, you will leave the Cetaphil® website and be redirected to one of these partner sites where you can then complete your purchase. Please be sure to read these websites’ terms and conditions.